Refund policy

If you're looking to cancel or return your order, we are here to help! Generally, we will accept requests for exchange, return, or refund within 30 days from the date of delivery of the product (subject to the order tracking record).

Note: If you have successfully paid for your order, you accept the following refund policy by default.

🛒 Order Cancellation

Before Shipment

Once your order is placed, our system will automatically begin processing it.
We will not be able to change the shipping address or cancel the order once it enters processing.
Please double-check all information before completing your purchase.

If you wish to intercept or cancel your order, please contact our Customer Service Team at support@voltrover.shop, and we will do our best to assist. However, please note that the chances of successful interception are very low.

If a tracking number has already been issued, interception is generally not possible.
If interception is successful, a $300 shipping fee and a 10% restocking fee will apply.

Voltrover e-bikes are designed for off-road use only. Please check your local laws before riding. Voltrover is not liable for any legal consequences caused by unlawful use.

After Shipment

If your order has already shipped and can no longer be modified, you may refuse delivery, but a 10% restocking fee and a $300 return shipping fee will apply.
Voltrover will provide the return shipping label, and the designated carrier will handle pickup.

✏️ Order Modification

Before Shipping

There is no charge for making changes before shipment.
Please email us at support@voltrover.shop to request a modification.
Voltrover will process the change within 1–2 business days after receiving your request.

After Shipping

No modifications are allowed once your order has shipped.

🔁 Model Exchanges & Returns

If you wish to return or exchange an item, you must do so within 30 days of receiving your order.
To initiate the return process, please contact our Customer Service Team at support@voltrover.shop and we will guide you through the process.
Returned products must be unused, unridden, and in their original packaging to qualify.

Approved returns of defective items within 30 days are exempt from the restocking fee.
Please notify our Customer Service team promptly if you encounter any issues.

Note:
We do not accept returns unless there is a quality issue.
For returns not related to product quality (such as personal preference, wrong order, or change of mind), a $300 return shipping fee and a 10% restocking fee will apply.

⚙️ Product Defects

Voltrover is committed to providing top-notch service and technical support.
We will supply the necessary replacement parts and cover all repair costs for verified defects.

📦 Shipping Damages

If your product arrives damaged due to shipping, Voltrover will assist by providing replacement parts or covering all service costs associated with the damage.

✅ Free Replacement & Return

If your package arrives with damage affecting functionality, you may refuse delivery or contact our Customer Service team for assistance with missing or damaged parts.
Our team will arrange a free replacement or return for you.

📋 Return Criteria

Items purchased from www.voltrover.shop may be returned within 30 days in new, unused condition, with all tags and original packaging.

If you purchased from a third-party retailer, please contact them directly to determine their return options.
Items returned to us without prior approval will not be accepted.

📦 Return & Exchange Conditions

  • Items returned without authorization will not be accepted.

  • All items must be returned within 30 days of receipt.

  • Products must be in their original condition, unused, unworn, with tags and packaging intact.

  • You must provide proof of purchase (receipt or order number).

  • Customers must use a trackable shipping method when returning or exchanging items.

Non-returnable items include:

  • On-sale or discounted products

  • Gift cards or giveaway items

  • Items damaged due to misuse or negligence

  • Custom or special-order items

💰 Return Fees & Restrictions

  • If the return is due to customer reasons (e.g., change of mind, wrong order), the customer is responsible for return shipping costs.
    The cost will depend on your chosen courier.

  • If the return is due to Voltrover’s error (damaged, incorrect item), Voltrover will cover all related shipping costs.

  • Please keep your shipping box for at least 30 days in case of return or after-sales service.

🚚 Return Steps

  1. Contact Voltrover and explain the reason for your return. Include photos or videos if available.

  2. Receive return address from Voltrover and send the product back securely packaged.

  3. Send tracking number to support@voltrover.shop.

  4. Refund processing: once we receive the item, refunds are issued within 3–5 business days via the original payment method.

  5. If the refund does not appear after 5 business days, please contact your bank or credit card provider. If you still have concerns, contact support@voltrover.shop.

🔄 Exchange Steps

  1. Contact support@voltrover.shop and specify your exchange reason and replacement model.

  2. Send the product back in its original packaging after receiving return instructions.

  3. A replacement will be shipped within 3 business days after the returned item is received.

⚠️ Common Questions

Q: What kind of goods cannot be returned?
A: Non-returnable items include:

  1. Products purchased from non-Voltrover sources

  2. Human-caused damage

  3. Custom/special orders

  4. Promotional or discounted items

  5. Gift cards or giveaway items

Q: Are minor damages to packaging eligible for free replacement or refund?
A: No, minor outer box damage is normal and not covered.

Q: Are worn or used parts eligible for replacement?
A: No, damage caused by excessive or normal use is not covered.

Q: What if my product has minor scratches or paint loss?
A: Minor cosmetic imperfections do not qualify for return or replacement.

Q: What about natural wear after long-term use?
A: Natural wear over time is not considered a defect and is not eligible for refund or replacement.

📞 Contact Information

To initiate a return or exchange, please contact:
Email: support@voltrover.shop

Items returned without prior authorization will not be accepted.
Voltrover is not responsible for lost or unauthorized return shipments.
We sincerely appreciate your understanding and cooperation!