Privacy policy

Last Updated: December 2025

Company: Hangzhou Lingsu Technology Co., Ltd.

Brand: voltrover

At Voltrover (operated by Hangzhou Lingsu Technology Co., Ltd., “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights—specifically in connection with our website, electric motorcycle products, and customer support services available to users in the United States.

By visiting our website (https://www.voltrover.shop) or interacting with our customer service team, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information only when necessary to provide our products and services. The types of information include:

a) Information You Provide Directly

Contact details: name, email address, phone number, shipping/billing address (when placing an order or requesting support).
Vehicle information: your voltrover electric motorcycle’s serial number, model, purchase date, and service history (used for warranty, recalls, or technical support).
Communications: messages, feedback, or inquiries sent via email, contact forms, or phone.

b) Automatically Collected Information

When you visit our website, we may collect:

Log data: IP address, browser type, operating system, pages viewed, time spent, and referring URLs.
Device & usage data: approximate location (from IP), screen size, language preference.
Cookies: to improve site functionality and analyze traffic. You can manage cookies through your browser settings.

Note: This automatically collected data is generally not linked to your identity unless combined with other information you’ve provided.

c) Information from Authorized Dealers or Service Partners

If you purchase through or receive service from an authorized voltrover dealer in the U.S., they may share necessary information with us to fulfill warranty claims, process repairs, or notify you of safety updates.

2. How We Use Your Information

We use your personal information to:

Process and ship your orders
Provide warranty coverage, technical support, and recall notifications
Respond to your questions or service requests
Improve our products, website, and customer experience
Prevent fraud, security breaches, or misuse of our services
Send you updates about your order, product safety, or firmware (if applicable)
Communicate promotional offers only if you have opted in (you may unsubscribe anytime)

3. Sharing of Information

We do not sell your personal information. We may share it only with trusted third parties who help us operate our business, including:

Authorized dealers and service centers in the U.S. (to deliver local support)
Shipping and logistics providers (to deliver your order)
Website hosting and IT service providers (who process data on our behalf under strict confidentiality agreements)

We require all partners to protect your data and limit its use to the purposes we specify.

4. Data Retention

We keep your personal information only as long as needed:

Order & transaction records: up to 5 years (for tax, warranty, and legal compliance)
Service & warranty records: for the warranty period plus 2 years
Website logs: deleted or anonymized within 12 months
Marketing preferences: retained until you unsubscribe or withdraw consent

5. Your Privacy Rights (U.S. Residents)

Depending on your state of residence (e.g., California, Virginia, Colorado, etc.), you may have certain rights under U.S. privacy laws, including:

Right to know: what personal information we’ve collected about you
Right to delete: request deletion of your personal information (with some exceptions)
Right to correct: update inaccurate or incomplete data
Right to opt out: of the “sale” or “sharing” of your personal information (note: voltrover does not sell or share your data for advertising or cross-context behavioral targeting)
Right to non-discrimination: for exercising your privacy rights

To exercise any of these rights, please contact us at support@voltrover.shop. We will verify your identity before processing your request and respond within 45 days (or sooner as required by law).

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

Secure transmission (HTTPS/SSL encryption)
Restricted internal access to personal information
Regular security reviews of our systems

While no online system is 100% secure, we take appropriate steps to safeguard your information.

7. Children’s Privacy

Our products and website are not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Last Updated” date. We encourage you to review this page occasionally.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance, please contact us at:

📧 support@voltrover.shop

We’re here to help and committed to respecting your privacy.